Policies

Policies

Purchase of a ticket(s) indicates full understanding and acceptance of the policies stated below.

Refunds, Cancellations and Rescheduling

  • All sales are final with the exceptions listed below.
  • All requests for cancellations or rescheduling must be made in writing and received by email.
  • Cancellations received a minimum of 72 hours before the scheduled tour will be refunded the amount of ticket price only.  Processing fees are never refundable.
  • Every attempt will be made to reschedule your tour if such request is received inside of 72 hours for an additional fee of $10 per ticket.
  • Requests for refunds due to cancellations within 72 hours of the scheduled booking are not possible.
Edna May Oliver sets the rules around here and, between you and me, I wouldn't cross her!
Edna May Oliver sets the rules around here and, between you and me, I wouldn’t cross her!

Weather Conditions

It is possible that an individual tour may be cancelled due to inclement weather conditions.  Such conditions may include (but are not limited to) Rain, sleet, temperature in excess of 90 degrees Fahrenheit or below 55 degrees Fahrenheit.  In such cases refunds will be made in full.  It is also possible that given any of the above stated conditions, a tour may be performed if mutually agreed upon by the guests and the tour operator.

Start times

In consideration of all guests and tour operators, each tour will commence at precisely the time advertised.  There are never exceptions to this.  You are  responsible for arriving  at the designated meeting place before the tour commences.  It is further understood that any guest arriving after the tour has begun may try to “catch up” to the tour group.

Los Angeles is a busy city as known for traffic as it is for sunshine.  It is better to overestimate on these conditions and have to wait for the tour to begin than it is to miss the tour.

No refunds, partial or full, will be made on account of tardiness.

Safety

You remain solely responsible for your personal safety and the safety of your personal belongings.  Neither the company, nor any of the tour operators or other representatives shall assume any responsibility for personal injury or loss or damage of your possessions.

Conduct

Any loud, combative, disruptive or intoxicated behavior by any guest will not be tolerated and that guest will be immediately expelled from the tour group without refund.

Recording Equipment

Cameras that make or record still images are permitted and encouraged.  Video and/or audio recording equipment of any kind are not permitted.